The AI field is advancing at a rapid speed, with new tech innovations transforming business operations in diverse ways. AI agents, for instance, are emerging and changing how different industries operate. They have the power to fit in any environment, make insightful decisions, and act in accordance with the surrounding environment to achieve the set goals. In these regards, businesses can now implement streamlined workflow environments, simplify their operations, make decisions for better profits, and grow at a rapid rate, thus being more productive than before.

With AI agents taking the industry by storm, it is projected that the AI agent market will grow to $47.1 billion by 2030 from $5.1 billion as seen in 2024. This guide explores the AI agent trends, including their use cases and application in diverse industries for an innovative future.

Use cases and applications of AI agents across different industries

This section describes how different industries are using AI agents to streamline workflows, automate processes, enhance decision-making, and enhance productivity in an organization.

Finance department

The finance department in an organization benefits more from AI agents. Below are the common tasks in the finance department that are simplified with the use of AI agents:

• Managing expenses

Without proper settings, it is possible to miss or over-allocate some daily expenses as part of the workflow and related processes. However, with AI agents, it becomes easy to streamline the entire process through automation and conversational automation processes.

The best part is that the AI agent, in this case, guides the users through the required compliance guidelines and effective documentation processes, thus simplifying work even further.

• Filling tax

Every company follows specific procedures to complete the process of filing taxes. Such a process can be exhausting and prone to human errors if not handled properly. Besides, users often have tax-related questions that need immediate answers, and this is where AI agents come in.

With the AI agent system, employees can complete the tax-filling process seamlessly, while getting immediate answers to arising questions from other users and troubleshooting any arising issues.

• Retrieving insurance policies

AI agents can access and analyze insurance data for easy processing when needed by the respective users. In this regard, employees can chat with AI agents to review their insurance policy data, such as available updates, claims processes, dependents, and general coverage.

The AI agents then retrieve the needed data instantly and accurately and share it with the relevant human personnel while maintaining a high level of confidence.

• Retrieving payroll data

Processing payrolls is a vital element in the finance department of any organization. Through natural language queries, employees can retrieve their respective payroll data via the streamlined self-service process.

AI agents can guide users on processing direct deposits, tax withholdings, and pay stubs once integrated with the payroll systems for easy processes.

The best part of this is the fact that AI agents can deliver personalized experiences, thus simplifying the workload on the teams handling finance tasks while maintaining a high level of security plus data privacy.

IT department

The IT department handles many tasks that require specific expertise to handle the processes. However, with AI agents, all the processes become simplified and streamlined, thus offering convenience.

Below are common tasks AI agents perform in an IT department of any organization:

• Provisioning access

AI agents in IT and IT departments can automate user provisioning for easy access to different apps. In this case, users can easily manage different requests for specific actions.

The AI agent system, then completes the processes by allowing access once approved. The best part is that such a system keeps the audit report, not forgetting to follow the set security guidelines.

• Completing service request

User requests can be overwhelming in an IT department, hence the need to implement a system that streamlines the processes, ensuring prioritization.

In this regard, an AI agent can process user requests in a categorized and prioritized manner by accessing the required data, attaching the relevant files, and routing to the respective teams, thus simplifying and speeding up service delivery for a more productive environment.

• Responding to employee knowledge queries

Questions that require instant answers are inevitable in an IT department. AI agents, in this case, provide instant answers to common questions related to IT. The system accesses the internal knowledgebase of an organization, accesses specific data, and analyzes it from the connected systems.

This simplifies work on the IT staff, ensuring users get immediate help with emerging issues for better continuity.

• Completing software updates

Software updates and deployment are common tasks in the IT department of any organization. AI agents can streamline the processes by installing and updating software updates automatically once approved.

What’s more, the AI agents can let users know when they need to update their software and plan the whole process and schedules, ensuring the process does not interfere with normal workflows.

• Resetting passwords

It is common for employees to get blocked from accessing specific platforms or just need some password reset for several reasons, including security measures for normal operations. In this regard, AI agents can proactively manage password reset requests and process the requests as needed once they verify user identity. This streamlines operations and enhances productivity in an organization by ensuring continuous workflow.

• Managing arising problems

Repetitive problems and issues are inevitable in an organization. They will always arise, which, in one way or the other, interrupt the operations of a business.

AI agents, in this case, have the power to analyze and manage such repetitive issues and find reliable solutions. The system used the organization data to analyze the recurring patterns, identify the main causes of the arising issues, and find a one-off solution.

The process through which AI agents identify and resolve recurring issues helps organizations prevent similar occurrences in the future, thus creating a productive working environment while reducing significant costs that could arise if such issues cause extreme damage.

• Troubleshooting basic errors

It is common for employees in an organization to face challenges, especially technical issues, during operations, and this can hinder workflow continuation. AI agents, in this case, can help troubleshoot such issues in a streamlined manner, offering extensive guidance on the steps and processes to follow to resolve the issues.

For instance, issues with hardware failure, software apps, and VPN connections. AI agents simply ask questions regarding a specific issue and provide a step-by-step process to complete or resolve the specific issue.

• Assisting human agent

Sometimes, human agents might face challenges handling specific issues or taking specific actions in relation. It can take more time for human agents to process and understand the matter, thus taking more time to resolve such an issue. In this case, AI agents provide data regarding a specific incident, including incident histories, conversation threads, and the best solution to a specific issue. This helps human agents to quickly comprehend the matter based on the insights provided and find immediate solutions to the existing issue.

• Handling an incident

Incidents are bound to happen unexpectedly, and handling them instantly can be a complex process, yet if not properly handled, such incidents can cause irreversible and costly damages.

In this case, AI agents can identify and group issues that are related, then notify the concerned parties and launch a respective response process in regards to the required solutions. What’s more, such AI agents have the power to identify similar incidents that happened in the past and suggest reliable solutions according to past history.

•  Managing assets and resources

AI agents help organizations in managing IT-related assets and resources, such as hardware and software, in their life cycles. They do this by tracking and automating workflow processes integrating the IT resources with tools that will prompt remote actions like troubleshooting issues, performing updates, and installation processes.

• Providing insights into support analytics

AI agents can also help you understand the operations and effectiveness of the support system by analyzing how they ensure SLA (service level compliance), incident patterns, and resolution processes & timelines. Through the insights collected, the organization can figure out the best ways to improve the support operations to ensure they remain effective throughout.

• Creating a personalized workflow for diverse tasks

An organization often has a complex workflow specifically for predefined tasks. For instance, the processes of onboarding new workers and managing access requests can be complex and daunting at the same time. However, AI agents can simplify these complex processes by creating a streamlined workflow for the affected departments or roles to ensure no errors along the process.

For employee productivity

AI agents, too, play a big role in facilitating employee productivity in an organization, which equals accelerated business growth. Below are ways through which AI agents streamline and enhance employee productivity in a business setup:

• Generating documents

In a business environment, generating documents such as pay slips, offer letters, and employment letters is inevitable. The process can be time-consuming or prone to errors when not properly planned. In this case, AI agents can help generate such documents accurately and in a timely manner once integrated with the relevant systems.

• Generating reports

Another common task tat enhances employee productivity is generating reports for proper actions to be taken.

AI agents, in this case, automate the processes of creating and distributing business reports through proper data collection and formatting. This helps businesses get reports regarding business metrics, project status, and employee performance for relevant actions to improve operations.

• Email assistant

AI agents have the power to help employees compose, review, and manage emails in a streamlined manner, making them more professional in different ways.

This makes it easy for employees to request email drafts, manage communications, and get notifications in a timely manner without changing the applications. This, in turn, streamlines operations and gives a company a professional outlook.

• Calendar assistant

It is common to forget some to-dos and scheduled appointments without a proper plan to track your activities.

However, AI agents can help plan and schedule tasks effectively, including scheduling meetings, setting reminders, following up, and sending timely notifications to ensure all the tasks are completed successfully and in a timely manner.

HR department

The HR department, too, has many tasks that require proper planning and execution processes. AI agents can help streamline several processes and enhance overall productivity. Such tasks include the following:

• Facilitating employee leave requirements

Employees in an organization are bound to get their leave according to the planned schedules for all workers. AI agents, in this case, help the HR teams manage the processes swiftly by integrating the AI agents with relevant systems.

This way, employees can stay updated with their scheduled leaves and plan accordingly. What’s more, employees, through the system, can send requests and track approvals of their leaves in case of emergencies.

Most importantly, the system ensures proper leave allocations, ensuring there are enough teams remaining to cover up for those on leave while following the company’s set guidelines.

• Retrieving employee policy

Companies often have policies and guidelines they operate on. With AI agents, employees can access and read such policies instantly and get answers to company policy questions.

This simplifies the work because the employees don’t need to review hundreds of documents, nor do they have to wait for a response from HR to understand the company’s procedures and protocols.

Instead of searching through multiple documents or waiting for HR responses, employees can simply ask AI agents like Atom about specific policies, benefits, or procedures.

The AI agents also use the company’s database to deliver accurate and updated employee policy guidelines, ensuring there is consistency throughout.

• Onboarding and offboarding employees

One of the complex tasks in the HR department is when onboarding employees. AI agents have the potential to streamline and plan for the entire process, ensuring every step is accounted for. The new employees, too, feel a smooth transition into the existing team by following the AI agent’s streamlined process from introduction to when giving out their documents.

This gives the HR team adequate time to shift the focus on improving the human aspect of welcoming and making the new employees feel at home.

Conclusion

AI agents are playing big roles in simplifying and streamlining operations in organizations. Be it IT, HR, Finance, or employee productivity, AI agents are helping the team automate most of the tasks and make operations simpler.

The AI agent’s benefits are many, including better efficiency, customer satisfaction, data-driven insights, and better scalability, among many others. However, there are some limitations as well, including ethical concerns and technical associated risks. However, with proper planning and process execution, you can leverage AI agent capabilities and take your business to the next level.

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