Customer Relationship Management
(CRM) today is arguably the fastest-growing category of enterprise
applications worldwide. Aalpha Information Systems takes a simple view of this
critical new phenomenon sweeping global enterprises: CRM is an prudent
blend of people, processes and technology. It enables automating and
integrating a host of customer-related processes and promises increased
revenues, streamlined processes, and reduced costs. CRM systems will
deliver significant operational efficiencies and increase revenues when
implemented properly.
To match your global/ national/ regional customer management needs,
Aalpha Information Systems offers a comprehensive eCRM solution practice to suit
every tier of your enterprise structure.
Our eCRM practice has advanced to critical operational systems:
- Call centre solutions,
- Field automation,
- Sales force automation,
- Customer service,
- Marketing campaign management etc
With judicious expansion of communication channels and integration of:
- Voice,
- Fax,
- PDA,
- Wireless,
- Web chat,
- E-mail,
- Web forms
We can deliver attractive operational efficiencies to all key customer
relationship management functions.
We design around the latest standards, technologies and best practices for
business intelligence to simplify integration with your enterprise and
business systems, offering a choice between analytical and operational
CRM. We can engineer complete integration of customers, partners and
front-office sales, marketing and service, as well as accounting,
distribution and other back-office activities according you a smart,
insightful view of your business. We leverage upon a strong CRM domain
expertise to deliver uniquely successful customer manageability with
improved ROI for our clients.
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